Contact Us

At West Cross Appliances, we take pride in offering attentive, UK-based customer care. Whether you have a question regarding electrical specifications, order tracking, usage guidance, or our 28-day returns process, our support team is available via the direct channels below.

📧 Email Customer Support

For order questions, invoice requests, and general appliance inquiries:

support@westcrossappliances.co.uk

Our typical email response time is within 24 business hours.

📞 Telephone Support

Speak directly with our West Midlands support desk:

+44 121 558 8199

Lines open Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Administrative Office Address

West Cross Appliances

Unit 7, West Cross Shopping Centre

Oldbury Rd

Smethwick, B66 1JG

United Kingdom

*Customer Advisory: This premises functions solely as an administrative office and customer service base. Because we trade as a dedicated online retailer, in-person public collections or showroom walk-ins are not available. All orders and returns are routed via secure tracked postal logistics.

Customer Care Hours of Operation

Monday – Friday	9:00 AM – 5:00 PM (UK time)
Saturday & Sunday	Closed (Dispatches resume Monday morning)
UK Bank Holidays	Closed