Delivery & Shipping Policy

At West Cross Appliances, we recognise that timely, secure delivery of household electricals is essential. We offer completely transparent shipping terms featuring Free Tracked Delivery on all orders throughout the United Kingdom.

UK Delivery Rates & Coverage

Dispatch Timescales & Daily Cut-Off

• Order Cut-Off Time: 2:00 PM (UK time). Orders placed and payment-verified before 2:00 PM Monday through Friday enter warehouse processing on the same working day.
• Handling / Fulfilment Time: 1 – 2 business days (Monday to Friday dispatches). During this period, each brand-new appliance box is inspected, fitted with protective outer packaging, and assigned a tracked shipping label.
• Transit Time: 3 – 7 business days (Monday to Friday deliveries) via reputable UK carriers (such as Royal Mail, DPD, Evri, or Parcelforce).
• Estimated Total Delivery Time: 4 – 9 business days from the moment your order is confirmed at checkout to arrival at your address.

Tracking Your Delivery

As soon as your appliance leaves our warehouse facility, an automated Dispatch Confirmation email will be sent containing your carrier tracking reference number and an active link. Please allow up to 24 hours for tracking scan events to register on the courier's system.

Safe Appliance Transit & Delivery Inspection

All small appliances are packed with custom shock-absorbing foam or robust double-corrugated outer boxes. Upon delivery, please check the outer carton for severe transit damage. If an appliance arrives damaged in transit or is visibly missing components, please contact us at support@westcrossappliances.co.uk within 48 hours with photographs so we can issue an immediate replacement.